yanyan
Meter Reader 1st Class
Posts: 52
Likes: 2
|
Post by yanyan on Jul 11, 2022 9:58:37 GMT -5
Sumgai😸, I don’t want you to get the impression that I’m abrupt. I do talk to them at length and use a similar strategy you presented; but, with some guys, who just won’t listen to reason, I do just tell them that in good conscience I can’t do it because I know it will just come back to me to be fixed and cost them more money. I focus on their happiness and sometimes I tell them, “Maybe you’d be happier taking it to someone else.” I’ve learned with these hardheaded stubborn ones that doing what they ask for ends up in more of my time to change it to the way I recommended. They never want to pay to fix it, argue that it was my fault, and it becomes a big stressful drama. To me, it’s best to guide them comprehensively and if they remain adamant to recommend them to someone else. If they bad mouth me, so be it, for in the end, they will learn what they wanted does not work.
Alternatively, the philosophy i follow dictates: give the customer what he needs, not what he wants.
|
|
|
Post by frets on Jul 13, 2022 12:29:48 GMT -5
YanYan, Thats exactly what I always try to do. Maybe I’m over exaggerated the number of guys that just don’t get it. They just stick in one’s mind.
|
|