|
|
Post by frets on Feb 1, 2023 21:03:09 GMT -5
Hi guys,
I had a really bad experience with an online guitar company. Am I allowed to share that?
|
|
|
|
Post by thetragichero on Feb 1, 2023 21:40:07 GMT -5
name and shame and save others from a bad experience
|
|
|
|
Post by reTrEaD on Feb 1, 2023 22:31:59 GMT -5
Depends. If a one-post Charlie posts a venomous attack on a guitar business, it very might well be removed. Less likely to be removed if it is worded factually and comes from a member who has established credibility over time. Yes. I'll defer to JohnH newey sumgai and Yogi B for additional input. |
|
|
|
Post by newey on Feb 1, 2023 22:46:56 GMT -5
No deference needed, reTrEaD is right, if it was just someone popping in with it, it would be different. |
|
|
|
Post by pyrroz on Feb 2, 2023 2:55:57 GMT -5
I had very bad experience costing many wasted hours and also sadness with the No1 euro online music instruments shop. (back in 2014).
|
|
|
|
Post by b4nj0 on Feb 2, 2023 6:19:14 GMT -5
On another forum there is a long running thread concerning the alleged reprehensible behaviour of; " ... Paul Gurria his guitar store is called Guitar Marven 217 Nw 3rd street Pl Cape Coral FL 339993 He goes by latexandleather on eBay ..." and there I am quoting so citation is necessary. That thread is of course only one side of the story, but in addition, there is a whiff of collusion with an alleged third party company to take down personal information regarding the thread starter published online by the business owner, and at eye-watering cost at that. One can only read between the lines and I kind of get the impression that it boils down to a case of two individuals with different agendas, but that doesn't excuse the nefarious measures this trader is alleged to have performed. Whatever the rights or wrongs, I certainly wouldn't enter into any transaction with that seller. I think we need to be circumspect in how we word anything at all in this thread in a world of rampant litigation. I only have one side's version, but the transaction regarded some potentiometers, and the dispute seems to centre on having been supplied with different value pots from those purchased and relying on tolerances to make such action or oversight acceptable. That is the kind of merchandise that frets would be purchasing. My other correspondent has changed 'phone numbers and taken other measures due to this (again- his side of the story) and has had the police involved too who claim there's nothing they can do. Jayzus, all over a handful of pots and a disagreement regarding tolerances. Edit: I added the word "alleged" in the first paragraph. That was an oversight on my part. でつ e&oe ... |
|
|
|
Post by cynical1 on Feb 2, 2023 8:10:36 GMT -5
I had a really bad experience with an online guitar company. Am I allowed to share that? Sure, with one caveat. The diatribe must contain a reply from said business addressing your concerns...or evidence they have been struck mute. If the business has under-performed, they should be given a chance to make it right. If they relinquish that right, or treat it as another opportunity to run the ship onto the rocks...then by all means, feel free to alert the rest of us to the jackals in the tall grass. Harry Selfridge may have coined the phrase, "the customer is always right". It was meant to encourage the sales staff to treat customers with dignity and respect...it was never meant to imply that customers had suddenly achieved omniscient insight. I say this, as a good deal of what I see in forums is just passive-aggressive butt-hurt whining. That wasn't too specific, was it? On the other hand, I have no issue with economic Darwinism. If a business chooses to under serve or mislead their customers, then they deserve not to be selected to survive into the next fiscal quarter. After all that moralizing...who are we talking about here... HTC1 |
|
|
|
Post by cynical1 on Feb 2, 2023 8:12:41 GMT -5
I had very bad experience costing many wasted hours and also sadness with the No1 euro online music instruments shop. (back in 2014). Don't tell me...Ibanez 7 string...right? HTC1 |
|
|
|
Post by frets on Feb 2, 2023 11:43:28 GMT -5
Well I certainly don’t want to encourage complaints. And I’m most cognizant of what Cynical and Retread outlined.
The business in question has a minor profile and the more I think about it the more I don’t think it’s appropriate to diss the business here. So I’m not going to mention it.
What got me so peeved was I emailed the owner with photos of the project I was working on that did not work. Now I own a business and if someone does the same to me, I go to the “nth” degree to help them with the problem. Instead, the owner kept referring me to his online forum for help. Now you may think this is appropriate but we’re talking a tiny forum that no one ever posts to.
I just feel if you ask an owner for help, they should directly deal with the customer or have another person from the company help out.
I am 100% certain the product I purchased does not work.
But I’m letting it go. If the company were some huge company I would have no problem posting to a forum for help. But not to a forum no one ever visits.
It just brings up the state of customer service. It is so difficult to get help nowadays.
Now I know why the guy was cheap.
So, Never mind.
|
|
|
|
Post by cynical1 on Feb 2, 2023 12:00:18 GMT -5
Now I know why the guy was cheap. Well, there's that. Customer service may not be dead...but it seems to be coughing up blood... I agree with you in that if a customer is not satisfied, it's always in my best interest to resolve the issue if possible, or at least advise them. This issue seems even more common these days when anyone with an Internet connection can start their own business with zero business savvy and about as much product knowledge. Perhaps you should make a detailed post, on his forum, noting all the issues the owner blew off...in detail...with pictures. [sarcasm]
Maybe he'll see it there and address it...
[/sarcasm] HTC1 |
|
|
|
Post by frets on Feb 2, 2023 13:42:57 GMT -5
Thanks Cynical,
I tried again to reason with the owner and he told me he could not see what was wrong and that it should work. So at least he responded.
I’m going to post to his forum. Who knows? Maybe some soul will show up.
|
|
|
|
Post by reTrEaD on Feb 2, 2023 14:05:49 GMT -5
The business in question has a minor profile and the more I think about it the more I don’t think it’s appropriate to diss the business here. So I’m not going to mention it. Fair enough. I am 100% certain the product I purchased does not work. Feel free to PM me with a link to the product, what you expected it to do, and how it failed to meet your expectations. Perhaps we can come up with a plan on how to properly evaluate it and how you might proceed from there. |
|
|
|
Post by pyrroz on Feb 3, 2023 9:50:29 GMT -5
I had very bad experience costing many wasted hours and also sadness with the No1 euro online music instruments shop. (back in 2014). Don't tell me...Ibanez 7 string...right? HTC1
yep!
|
|
